Return Policy for Article 001

At ENIS ARCHIVES, we are committed to delivering exceptional quality and outstanding experiences with every purchase. As our first article is an earring, we inform you that, in accordance with hygiene standards, we do not offer refunds on ARTICLE 001, unless the article is received in a damaged condition.

Should you receive a damaged article, please reach out to us at info@enisarchives.com.

We kindly request that you provide photographic evidence of the damaged package and the item. Returned articles require proof of purchase and should have no signs of wear. If they do, we reserve the right to refuse a return or exchange. Pack the products in the original packaging and transport box, and hand the mover to the courier. In case you receive a damaged item we will compensate for the shipping cost.

Upon verification, we will gladly offer you an exchange or a refund to ensure your complete satisfaction.

Returns must be initiated within 014 days of receiving your order.  

Refunds will be issued in the original form of payment.